Curriculum developer, educational technologist, and interactive developer experienced in designing and developing creative solutions to address performance and training problems. Skills include instructional analysis and design, management of projects and teams, writing, storyboarding, illustration, animation, e-learning production, scripting and process automation, software development, and integration of e-learning content with learning management systems.
4/2012 to 6/2024
Senior Instructional Designer
Logical Operations - Rochester, NY
Authored instructor-led courses covering a wide range of topics, including train-the-trainer, computer programming, mobile app development, multimedia development, cybersecurity, generative AI, and office productivity applications. Wrote course content using Oxygen XML Author (DITA) and associated publishing tools. Created accompanying overheads, illustrations, animation storyboards, and course data files. Served as instructional design lead for courses authored by third parties. Conducted course test events and provided guidance to contractors and other course developers. Wrote instructor guides, blogs, white papers, and marketing pieces. Interacted with customers to gather input and feedback on training products and provide support. Developed process automation and publishing tools to streamline development and production processes. Designed and developed functional prototype in Node.JS for new course delivery platform.
Selected courses include:
10/2011 to 4/2012
Training Systems Administrative Lead Analyst (Contract)
University of Rochester Medical Center - Rochester, NY
Supervised the group that managed the LMS and developed e-learning modules supporting the organization’s eRecord (Epic) medical records software. Managed training and logistics activities based on a complex project work plan. Managed LMS personnel assigned to the project and third parties involved in eRecord training. Worked in close coordination with the project director, LMS administrators, principal trainers, e-Learning developer and other departmental staff for project planning and direction setting.
11/2006 to 9/2011
Manager of Quality and Innovation / Learning and Performance Solutions
Global Knowledge - Cary, NC
Managed a team of editors, curriculum developers, and graphic developers in the Learning and Performance Solutions group. Designed, developed, and maintained software tools, e-learning frameworks, simulation / game engines, and other systems used by Global Knowledge in the development of training. Managed initiatives to improve quality and efficiency in course production processes. Integrated content with third-party learning management systems. Managed the department’s inventory of software and hardware. Selected, organized implementation of, and managed user accounts on the configuration management system (SourceGear Vault). Set up and maintained course testing labs. Developed extensions and enhancements for the company's learning management system. Diagnosed and corrected problems with instructional technologies used by the company. Performed instructional analysis, design, writing, and content development tasks as needed.
6/2004 to 11/2006
Senior Instructional Designer / Software Development Lead
MountainTop Technologies - Johnstown, PA
Worked closely with clients in government, military, medical, pharmaceutical, and other domains to identify their requirements. Designed training solutions based on those requirements. Wrote proposals, training storyboards, and the company style guide. Served as instructional designer and technical lead on various projects. Served as mentor and advisor to junior instructional designers and developers while assigned to multiple projects. Designed and developed authoring tools used to create simulations, learning games, and e-learning modules. Served as interim manager of the software development team for 11 months.
11/2001 to 4/2004
Associate Director, Wiley eLearning
John Wiley & Sons - Hoboken, NJ
Managed design and development of Wiley e-Learning (WeL) Courseware, a web-based distance-learning platform for higher education. Managed instructional design, prototyping, development, and testing of the first two generations of the WeL product platform and associated content. Developed functional prototypes. Wrote software requirements. Worked within a geographically dispersed team that included instructional designers, editors, and offshore developers (Korolev, Russia, and Kingston, UK). Demonstrated product at trade shows and sales presentations.
10/1998 to 11/2001
Technical Product Planner
Ziff-Davis Education / Element K - Rochester, NY
Developed concepts and designs for new learning products. Performed technical sales enablement functions, working with customers, sales reps, and custom content team to identify technical requirements and solutions. Developed software tools to streamline e-learning course customization processes, improving quality, consistency, and timeliness.
Freelance Work
Peach Learning Systems - Brockport, NY
Create custom learning solutions for customers that have included SkillSoft, Element K, Bristol-Meyers Squibb, Sara Lee, American Chemical Society, Pearson Custom Learning Solutions, Eastman Kodak, Xerox, and others.
Other Experience
Woodworking, music, photography, electronics, gardening, home remodeling, drawing